Privacy Policy
Last updated: September 2026
At McLou, we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
McLou is a sole trader business based in the United Kingdom.
For any privacy-related questions or requests, please contact us at:
What Information We Collect
When you place an order, contact us or interact with our store, we may collect information such as:
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Your name and delivery and billing address
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Your email address and phone number
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Payment and transaction information
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Your order history and preferences
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Messages and enquiries you send us
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Information about how you interact with our website, where applicable
Payments are processed securely through our payment providers. McLou does not directly store your full payment card details.
Why We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Take and process payments
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Send order confirmations and delivery updates
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Respond to your enquiries
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Provide customer service
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Maintain appropriate business and financial records
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Improve our products, website and services
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Send marketing communications where you have chosen to receive them
Our Legal Basis for Processing
Depending on how we use your information, we may rely on:
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Contract — where processing is necessary to fulfil an order or provide a service you have requested
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Legal obligation — where we need to retain or process information to comply with applicable laws
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Legitimate interests — where necessary to operate and improve our business, provided those interests do not override your rights
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Consent — where you have given us permission, such as for certain marketing communications
How Long We Keep Your Data
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting and regulatory requirements.
Different types of information may therefore be retained for different periods.
Marketing information and preferences may be retained until you unsubscribe or withdraw your consent, where consent is the applicable legal basis.
Your Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal data
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Object to or restrict certain processing
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Request the transfer of your data in certain circumstances
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Withdraw consent where processing is based on consent
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Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, please contact us at:
Third Parties
We may share personal information with trusted third-party service providers where necessary to operate our business and fulfil your order.
These may include:
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Shopify and associated ecommerce and payment services
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Payment providers
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Royal Mail and other delivery or courier services
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Website, analytics, marketing or other service providers used to operate our store
We only share information that is reasonably necessary for these purposes.
We do not sell your personal data to third parties.
Some service providers may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are used where required by applicable data protection law.
Cookies
Our website may use cookies and similar technologies that are necessary for the operation of the store and, depending on your preferences, for analytics, functionality and marketing purposes.
Where required, you can manage your cookie choices through the cookie controls provided on our website.
You can also control or delete cookies through your browser settings, although disabling certain cookies may affect how the website functions.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will always be published on this page.
Contact Us
McLou
Email: hello@mc-lou.com
United Kingdom