Privacy Policy

Last updated: July 2026

At Maclou, we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Maclou is a sole trader business based in the United Kingdom. For any privacy-related queries, please contact us at: hello@mc-lou.com

What information we collect

When you place an order or interact with our store, we may collect:

  • Your name and delivery address
  • Your email address and phone number
  • Payment information (processed securely by Shopify — we never store your card details)
  • Your order history and preferences
  • Messages you send us

Why we collect it

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Improve our products and service
  • Send you marketing communications, only if you have opted in

Our legal basis for processing

We process your data under the following lawful bases:

  • Contract — to fulfil your order
  • Legitimate interests — to improve our service
  • Consent — for marketing communications

How long we keep your data

We retain your order data for 7 years in line with HMRC requirements. Marketing preferences are kept until you unsubscribe.

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please contact us at: hello@mc-lou.com

Third parties

We use Shopify to run our store. Your data is processed in accordance with Shopify's privacy policy. We use Royal Mail and courier services to deliver your orders, who receive only the delivery information necessary.

We do not sell your personal data to third parties.

Cookies

Our store uses cookies to improve your browsing experience and process transactions. You can manage cookie preferences through your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Maclou
hello@mc-lou.com
United Kingdom